The GAMBICA UK Laboratory Industry Conference 2026 will focus on how artificial intelligence is transforming the laboratory supply sector — and what this means for your company.This year’s theme is about practical empowerment: helping laboratory suppliers understand and apply AI to unlock business value.
Key opportunities include:
- 20–40% efficiency gains through automation of inventory, ordering, and support
- 10–25% revenue uplift driven by AI-powered personalization and customer engagement
- 20–30% reduction in customer churn through predictive insights and proactive service
- Even a 5% increase in retention can boost profits by up to 95%
This is your chance to gain practical insights, connect with peers, and prepare your business for the future of laboratory supply.
Expert speakers include...
Nick Rosa - Technology Innovation Director at Accenture who will give you an insight on how the most profitable companies are using AI and digitalisation, and how you can do the same.
Laura Williams - GSK Data Capability Leader, will explain how you can upskill yourself and your staff to meet the challenge.
This year will be a highly interactive event and you will get the chance to discuss with your peers the barriers to adoption and how you can overcome them.
We will also have an extended session giving the voice of the customer - which was voted one of the most useful sessions at last year's event.
We will also have a range of industry forecasters who will inform you about the world you will be living in in 2026.
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The smart lab suppliers’ summit |
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08.30 / 09.00 |
Conference registration and refreshments |
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SESSION ONE: FORECASTS FOR THE COMING YEAR |
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09.00 |
Welcome: Jenny O’Connell, Chair, GAMBICA Lab Tech Board |
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09.05 |
Political forecast: The UK in Europe: Anand Menon |
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09.30 |
Economic forecast: Lee Hopley, UK Finance |
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09.55 |
Update for GAMBICA Members: Steve Brambley |
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10.10 |
EXHIBITOR UPDATE |
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10.20 |
Refreshments |
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SESSION TWO: AI optimisation for lab companies |
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10.50 |
AI and our people – how GSK is upskilling for the digital revolution – Laura Williams GSK Data Capability Leader |
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11.10 |
AI in selling – what can it do for you today - Jonathan Wagstaffe AI digital sales and marketing coach |
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11.30 |
Minimum viable AI – how we should be using AI and digitalisation in our companies Nicola Rosa Technology Innovation Director Europe at Accenture |
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12.15 |
Breakout panel – what’s stopping us? AI for sales - led by Jonathan Wagstaffe, AI sales and marketing coach AI for administration and financial reporting or problem solving - led by Caroline Collings-Wood, Innovate UK AI for manufacturing - led by Daniel Smalley, Siemens AI and digitalisation for service - led by Sharon Palmer, Binary Vision |
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12.50 |
Feedback session |
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13.00 |
Exhibitor update for exporters |
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13.10 |
Lunch |
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SESSION THREE: WHAT CUSTOMERS WANT |
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14.20 |
Voice of the customer Caroline Briggs, Amici |
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14.40 |
Voice of the customer Lee Hibbet, technical manager, University of Nottingham |
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15.00 |
Questions and answers |
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SESSION FOUR: BREAKING INTO AMERICA, WHAT IT REALLY TAKES – AND WHAT IT REALLY COSTS
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15.15 |
The US opportunity; making a strategic commitment - Barbra Wells, Think Partners Advisory |
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15.30 |
US service, fulfillment, and distribution – including practical examples - |
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15.45 |
The investment reality — people, infrastructure, inventory and ongoing cost – Bernie Youngblood, Think Partners Advisory |
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16.15 |
Results of business sentiment survey and close |